Terms & Conditions

This contract describes the general terms and conditions (hereinafter only "TERMS AND CONDITIONS") applicable to the use of the contents, products and services offered through the site www.pandinkstudio.com, which is owned by Savoir Vivre S.A. from C.V. (from now on “HOLDER”). Any person who wishes to access or make use of the site or the services offered therein, may do so subject to these TERMS AND CONDITIONS, as well as to the policies and principles incorporated in this document. In any case, any person who does not accept these terms and conditions, must refrain from using the WEBSITE and / or acquire the products and services that may be offered.

OF THE OBJECT
The purpose of these TERMS AND CONDITIONS is to regulate the use of the WEBSITE, meaning that any type of content, product or service that is available to the general public within the domain: www.pandinkstudio.com  The HOLDER reserves the right to modify at any time and without prior notice, the presentation of the contents, functionality, products, services and configuration that may be contained in the WEBSITE; In this sense, the USER acknowledges and accepts that THE HOLDER may at any time interrupt, deactivate or cancel any of the elements that make up the WEB SITE or access to them. Access to the WEBSITE by the USER is free and, as a rule, is free without the USER having to provide a consideration to be able to enjoy it, except in relation to the cost of the internet connection provided by the provider of this type of services that the same USER would have hired. Access to part of the contents and services of the WEBSITE may be made with prior subscription or prior registration of the USER.

The WEBSITE is aimed exclusively at people who are of legal age (over 18 years of age); In this regard, the HOLDER declines any responsibility for the breach of this requirement by the USER. The WEBSITE is mainly aimed at USERS resident in the Mexican Republic, therefore, the OWNER does not ensure that the WEBSITE complies totally or partially with the legislation of other countries, so that, if the USER resides or has his domicile established in another country or area with different legislation and decides to access or use the WEBSITE will do so at your own risk and you must ensure that such access and navigation complies with the local legislation that is applicable, not assuming the HOLDER any responsibility derive from said act. It is made known to the USER that the OWNER may administer or manage the WEBSITE directly or through a third party, which does not modify in any sense what is established in these

TERMS AND CONDITIONS OF THE USER
The user or use of the WEBSITE, as well as the resources enabled to interact between the USERS, or between the USER and the OWNER such as the means to make publications or comments, confers the condition of USER of the WEBSITE, so that it will remain subject to these TERMS AND CONDITIONS, as well as their subsequent modifications, notwithstanding the application of the applicable legislation, therefore, they will be considered accepted from the moment the WEB SITE is accessed. Given the relevance of the foregoing, it is recommended that the USER review the updates made to these TERMS AND CONDITIONS. It is the responsibility of the USER to use the WEBSITE according to the way in which it was designed; In this sense, the use of any type of software that automates the interaction or download of the contents or services provided through the WEBSITE is prohibited. In addition, the USER undertakes to use the information, content or services offered through the WEBSITE in a lawful manner, without contravening the provisions of these TERMS AND CONDITIONS, morality or public order, and will refrain from performing any act that It may involve an affectation to the rights of third parties, or otherwise impair the functioning of the WEBSITE. Likewise, the user undertakes to provide lawful and truthful information on the forms enabled on the WEBSITE, in which the user has to provide certain data or information for access to some content, product or service offered by the WEBSITE. In any case, the USER will immediately notify the HOLDER of any event that may lead to the misuse of the information recorded in said forms, such as, theft, loss, or unauthorized access to accounts and / or passwords, with the In order to proceed to its immediate cancellation. The HOLDER reserves the right.

IN STORE
We accept changes within 14 days of delivery of unused body jewelry, 30 days for necklaces and finger rings; only and exclusively in the event of a manufacturing defect. All jewelry used to pierce is final sale, with no exceptions due to strict health concerns. There are no returns. Apply in online store and physical branches.

REPAIRS
Jewelry is delicate by its very nature. For all repair inquiries, please email hello@pandinkstudio.com. Please include your name, description, photo of the damage, and proof of purchase. You will be provided with a Repair Form and asked to ship your piece with insurance to our Mexico City location. Please note that any repair sent to P&Ink Studio without a Repair Form will be shipped back to the sender at their expense. Repairs take 2-4 weeks to complete and customers are responsible for all shipping costs. P&Ink Studio will repair at no charge any breakage caused by manufacturer defect within 60 days of receipt of purchase. Repairs needed after 60 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. We cannot accept repairs for jewelry purchased anywhere other than P&Ink Studio. If you purchased an item from an outside retailer and need a repair please contact the original seller.

CUSTOM ORDERS
Custom orders are final sale, however if there is any issue please contact hello@pandinkstudio.com and we’d be more than happy to assist. Production typically takes 4-6 weeks, but may take longer depending on the nature of the jewelry and the production needed.

DEFECTIVE OR INCORRECT ITEMS
In the unlikely event that you receive a defective or incorrect item, please email hello@pandinkstudio.com within 7 of delivery with photographs of your order. We will send you a return label for the incorrect or defective item so that it may be sent back to our Mexico City location. Customers are responsible for the returned parcel until it is delivered to our store. Items that have any signs of use or damage will be returned to the customer.


We accept changes within 14 days of delivery for unworn jewelry. We accept changes of all necklaces and finger rings within 30 days of delivery. All jewelry that was used to pierce is final sale due to strict health concerns with no exceptions. Please email hello@pandinkstudio.com for changes requests and include your name, address, order number, and reason for the return. You will be provided with a Changes Form and a return label if you are in Mexico. We do not cover return shipping costs for International orders. Please note that all returns sent to P&Ink Studio without a Changes Form will be shipped back to the sender at their expense. Items purchased on our website cannot be returned at any of our retail stores. Approved changes will be credited to the original form of payment. We do not refund shipping charges, unless we have sent an item in error and we reserve the right to deny any unreasonable returns or exchanges, such as an item that has been damaged or altered. We cannot accept returns for merchandise purchased anywhere other than P&Ink Studio. If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased.


PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you buy something in our store, as part of the buying and selling process, we collect the personal information you provide to us, such as name, address and email. When you browse our store, we also receive automatically the internet protocol address of your computer (IP) in order to provide us with information that helps us to know about your browser and operating system. Email marketing: with your permission, we can send you emails about our store, new products and other updates. This information is collected in order to offer you a better service and products that are according to your preferences.

SECTION 2 - CONSENT
How do they obtain my consent? When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that You accept the collection and use of your data, for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will directly ask for your express consent, or we will give you the opportunity to deny it. How can I cancel my consent? If after having accepted you change your mind, you can void your consent to that we contact you, by the collection, use or disclosure of your information, at any time, by contacting hello@pandinkstudio.com.

SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service. SECTION 4 - P & ink Studio Your data is collected through P & ink STUDIO data storage, databases and the general P & ink STUDIO application and is stored on a secure server behind a firewall.

PAYMENTS: P & ink Studio does not store your credit card data and / o Debit.

SECTION 5 - THIRD PARTY SERVICES
In general, the third party providers we use to expand The service will only collect, use and disclose your information to the extent necessary to perform the services provided to us. However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information that we are required to provide them for purchase-related operations. , we recommend that you read the privacy policies, in order to understand how your personal information will be handled. In particular, those that may be located in areas that have a different jurisdiction than our website. So, if you wish to proceed with a transaction that involves the services of a third-party provider, your information may be subject to - the jurisdiction (jurisdictions) in which the service provider is located or its facilities. As an example: if you You are in Canada and your transaction is processed by a payment gateway based in Mexico, so your personal information used to complete the transaction may be subject to disclosure under Mexico law, including the Patriot Act. Once you leave our store's website or redirect to a third-party site or application, you are no longer being regulated by this Privacy Policy and / or the Terms of Service of our website. LINKS: When you click on The links of our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites and we recommend you read their privacy regulations.

SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow the best practices in the industry to ensure that there is no loss of improperly , misuse, access, disclosure, alteration or destruction thereof.

SECTION 7 - AGE OF CONSENT
By using this site, you declare that you are of legal age according to the Federal Civil Code art. 646, or that you meet the age of majority at the time and place of residence from which you browse our website, you legally and freely dispose of your person and property. You grant us your consent to allow any of your minor dependents to navigate this site and acquire the products offered on it or provide us with personal information.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy in any moment, so we recommend you check it frequently. Changes and clarifications will take effect immediately after its publication on the website. If we make organic changes to this policy, we will notify on our website that it has been updated. Once the privacy policy has been published and announced, I consider